General terms and conditions

Terms and Conditions Pocket Market

Article 1: Company Information

  • Company Name: Pocketflex Events
  • Webshop Trade Name: Pocket Market (part of Pocketflex Events)
  • Activities: Organizing events and trading in Pokémon products
  • Chamber of Commerce (KVK) Number: 78127165
  • Establishment Number: 000045777381
  • Contact: Email: info@pocketflex.nl Phone: +31613372778

Article 2: Applicability

  1. These terms and conditions apply to all offers, agreements, and deliveries by Pocket Market.
  2. By placing an order, the customer accepts these terms and conditions.

Article 3: Product Information

  1. Pocket Market sells Pokémon products, including merchandise and PSA slabs.
  2. Regular products are subject to a 21% VAT rate. PSA slabs are sold under the margin scheme and are subject to 0% VAT.
  3. Products are clearly described on the website, including prices and specifications.

Article 4: Orders and Agreements

  1. An agreement is established once the customer places an order and receives a confirmation email.
  2. Pocket Market reserves the right to refuse an order in cases of suspected misuse or unlawful purposes.

Article 5: Payment

  1. All prices are in euros and include VAT unless stated otherwise.
  2. Payments can be made through the payment methods listed on the website.
  3. Orders are processed after receipt of payment.

Article 6: Delivery

  1. Pocket Market aims to deliver products within the time frame indicated on the website.
  2. Delivery is made to the address provided by the customer.
  3. Delays will be communicated promptly. Pocket Market is not liable for delays caused by third parties.

Article 7: Returns and Right of Withdrawal

  1. Customers have the right to withdraw within 14 days of receiving the product.
  2. To exercise the right of withdrawal, customers must notify Pocket Market via email.
  3. Returned products must be unused, in their original seal, and undamaged.
  4. Return costs are the responsibility of the customer unless otherwise agreed.

Article 8: Warranty and Complaints

  1. Pocket Market guarantees that the delivered products meet the specifications as described.
  2. Complaints must be submitted in writing within 7 days of receiving the product.
  3. Pocket Market aims to resolve complaints within 14 days.

Article 9: Liability

  1. Pocket Market is not liable for indirect damages, including consequential damages and loss of income.
  2. The liability of Pocket Market is limited to the amount paid for the product in question.

Article 10: Privacy Policy

  1. Pocket Market respects the privacy of customers and processes personal data in accordance with the GDPR.
  2. For more information, see the privacy policy on the website.

Article 11: Governing Law

  1. All agreements are governed by Dutch law.
  2. Any disputes will be submitted to the competent court in the Netherlands.

Article 12: Changes

  1. Pocket Market reserves the right to amend these terms and conditions.
  2. Changes will be communicated via the website and apply to new orders.

Contact Information: Pocketflex Events Email: info@pocketflex.nl Phone: +31613372778